149 Broomfield Road

01245 299 094


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Caring For Your New Carpet


Good quality fitting and installation is essential for your new Carpet from Carpet Outlet

Have carpet fitted by a professional fitter

A good quality, new underlay is always recommended when fitting a new carpet

Ensure the floor is clean, level, firm and dry before the carpet is laid

Vacuuming Cut Pile Carpets

Cut pile Carpets should be vacuumed with an upright cleaner with a beater bar and brush


The key to keeping a new look and good carpet maintenance is to avoid particles of loose dirt and dust from working their way into the pile of the carpet where they will act abrasively on the fibres and discolour the carpet.

vacuum your carpet regularly at least two or three times a week

Avoid where possible lay light colour carpets next to external entrances

A large, strong doormat will reduce dirt from outside being spread around the house.


The samples shown in the pattern books may not be form the same production batch as current stock and therefore should be used as a guide and not as an exact match. Matching between 5 and 4-metre widths cannot be guaranteed.

Carpets which are laid with the pile travelling in different directions, even though they may be from the same batch will not appear to match.

Further Guidance

Long Tufts

Occasionally you may find a stray tuft extending above the pile surface. Please carefully cut out the tuft with sharp scissors to level the grounding of the surrounding pile.

Shading & Flattening

Please note, over time, regular foot traffic will flatten the pile in the main walkways, causing areas of differential wear. These areas will appear lighter or shaded in comparison to the less frequently used parts. This shading/tracking or flattening happens to all carpets with a pile surface and is not accepted as the basis for any complaint.


All carpets will shed excess fibre when first installed. This is to be expected and does not mean there is a defect. The short fibres given off, represent a very small fraction of the pile.


Most textiles will fade very gradually over time due to natural light. To reduce fading of carpets in rooms with strong exposure to the sun, judicious use of sun blinds or curtains is recommended.


Pet paws, claws, rubber soled shoes and heels can be abrasive on carpets, particularly where use is constantly concentrated to small areas. (I.e in front of armchairs). Move furniture occasionally to avoid any distortion to the carpet pile.

Pile Reversal

Like shading this occurs when the pile or nap of the carpet changes direction and this reflects light at different angles showing the effect of shading which can become permanent. It is also described as 'watermarking'. This can happen to every carpet construction. Like shading it can be more apparent on a plain carpet because heavy patterns can disguise the effects. It can occur quickly after installation. A tremendous amount of research has been carried out over many years by many institutes to determine the cause of this phenomenon but none of it has proved conclusive. There is no commonly known manufacturing process which can cause or cure this phenomenon and therefore is not a manufacturing fault.


The feet of any furniture will create indentations on any carpet. To help reduce marking, regularly move the position of furniture and other heavy objects where possible. To help lift the pile back up use a coin to 'gently' tease the pile upright.


Stair carpets receive heavy wear especially on the nosings. In some cases shifting the stair carpet can compensate fir this. Ask us for further details.


Care must be taken if applying stain guards or other such treatments after installation. Over saturation can can result in damage in the structure of the carpet.

PLEASE NOTE: This advice is offered as a service to our customers. chelmsfordcarpetoutlet.co.uk cannot be held liable for any loss, damage or injury resulting out of any action taken on this new carpet care advise.


Installation Guidelines

The final appearance and performance of your new flooring will much depend on the quality and preparation of the subfloor upon which it is laid.

Subfloor requirements: clean, dry, flat, stable and free from dust and small particles, with a damp proof membrane incorporated where there is a solid ground floor subfloor

Floorboards should be overlaid with non resin bonded ply board or flooring grade hardboard sheets fixed at 100mm centres with ring shank nails.

Your new vinyl flooring must not be laid over a timber subfloor that has been treated with a wood preservative or laid over asphalt floors, old sheet vinyl or thermoplastic tiles. These surfaces should covered with a minimum layer of 3mm screed underlayment to prevent migration staining of the sheet vinyl above.

For installations of greater than 12 square metres the flooring covering must be fully allover adhered to the subfloor with a suitable acrylic adhesive

The flooring must be fixed in doorways, and especially under frequently used kitchen furniture, tables, chairs etc... irrespective of the size of the installation. Also where there is regular movement of heavy domestic appliances or at joins. These should be fixed with an appropriate acrylic adhesive.

Vinyl Maintenance Guidelines

The amount of daily usage will determine how often cleaning is required but a regular cleaning and maintenance programme will help to ensure your new flooring keeps it's appearance and looks for the future.

Sweep as necessary with a soft broom. Care must be taken if you use a vacuum cleaner. Do not use vacuum cleaners with “beater bars” when your flooring is loose laid as surface damage may occur.

Wash only using a mild detergent and rinse with clean water.

Your flooring can be kept looking new with a periodic application of a proprietary acrylic polish.

Certain rubbers which contain anti-oxidents can permanently stain your flooring some other causes of staining can be rubber backed mats and rugs along with certain types of shoe soles.

Staining can also result from coming into contact with chemicals, solvents strong dyes and food colourings

Do not use abrasive cleaners or strong detergents as the may cause discolouration. Any stains resulting from contact with these or any other such products is not a manufacturing defect or product failure

The product guarantees are valid only when the cushioned vinyl flooring install is a non-commercial domestic/residential location and in accordance with the above guidelines